{"idNumber":"F23-106530","name":"Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care","address":{"suggestedAddress":null,"id":null,"addressOne":"92 South 800 East","addressTwo":"","city":"Orem","state":"UT","zipCode":"84097","county":null,"addressString":" 92 South 800 East Orem, UT 84097","valid":true},"phone":"3854975100","type":null,"licenseType":"Assisted Living Facility - Type II","capacity":32,"underAgeTwoCapacity":16,"initialRegulationDate":"2004-07-22","expirationDate":"2027-03-31","conditional":false,"condExpirationDate":null,"status":"REGULATED","occQiReq":null,"licenseTypes":[{"name":"Assisted Living Facility - Type II","licenseExpirationDate":"2027-03-31","status":null,"totalCapacity":32,"underAgeTwoCapacity":16}],"inspections":[{"id":null,"inspectionDate":"2026-05-04","inspectionTypes":"Unannounced, Annual Inspection","checklistIds":[1000812],"findings":[],"underAppeal":false},{"id":null,"inspectionDate":"2025-04-28","inspectionTypes":"Follow-Up Inspection","checklistIds":[],"findings":[],"underAppeal":false},{"id":null,"inspectionDate":"2025-03-20","inspectionTypes":"Complaint, Investigation Inspection","checklistIds":[],"findings":[{"ruleId":26153,"ruleNumber":"R380-80-4(1)","ruleDescription":"Provider shall protect each client","complaintDates":null,"findingCategory":"CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that each client was protected from mistreatment, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R380-80-4(1) by not protecting each client from mistreatment. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee mistreating a resident.","underAppeal":false},{"ruleId":26153,"ruleNumber":"R380-80-4(1)","ruleDescription":"Provider shall protect each client","complaintDates":"03/03/2025","findingCategory":"CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that each client was protected from neglect, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R380-80-4(1) by not protecting each client from neglect. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated January 14, 2025, which had allegations of the employee being neglectful.","underAppeal":false},{"ruleId":26153,"ruleNumber":"R380-80-4(1)","ruleDescription":"Provider shall protect each client","complaintDates":"03/03/2025","findingCategory":"CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that each client was protected from neglect, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R380-80-4(1) by not protecting each client from neglect. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which included allegations of the employee being neglectful.","underAppeal":false},{"ruleId":24729,"ruleNumber":"R432-270-8(1)(a)-(p)","ruleDescription":"Administrator Duties","complaintDates":"03/03/2025","findingCategory":"REPEAT_CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that the Administrator reported any suspected abuse in accordance with Section 62A-3-305, and documented appropriate action if the alleged violation was verified, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R432-270-8(1)(k) by not reporting any suspected abuse in accordance with Section 62A-3-305, and documenting appropriate action if the alleged violation was verified. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee mistreating a resident. There was no documentation indicating that the incident was reported to Adult Protective Services.","underAppeal":false},{"ruleId":24729,"ruleNumber":"R432-270-8(1)(a)-(p)","ruleDescription":"Administrator Duties","complaintDates":"03/03/2025","findingCategory":"REPEAT_CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that the Administrator reported any suspected abuse in accordance with Section 62A-3-305, and documented appropriate action if the alleged violation was verified, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R432-270-8(1)(k) by not reporting any suspected neglect in accordance with Section 62A-3-305, and documenting appropriate action if the alleged violation was verified. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated January 14, 2025, which had allegations of the employee being neglectful, which had not been reported in accordance with Section 62A-3-305.","underAppeal":false},{"ruleId":24729,"ruleNumber":"R432-270-8(1)(a)-(p)","ruleDescription":"Administrator Duties","complaintDates":"03/03/2025","findingCategory":"REPEAT_CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that the Administrator reported any suspected abuse in accordance with Section 62A-3-305, and documented appropriate action if the alleged violation was verified, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R432-270-8(1)(k) by not reporting any suspected neglect in accordance with Section 62A-3-305, and documenting appropriate action if the alleged violation was verified. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee being neglectful, and was not reported in accordance with Section 62A-3-305.","underAppeal":false},{"ruleId":24729,"ruleNumber":"R432-270-8(1)(a)-(p)","ruleDescription":"Administrator Duties","complaintDates":"03/03/2025","findingCategory":"REPEAT_CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that the Administrator reported any suspected abuse in accordance with Section 62A-3-305, and documented appropriate action if the alleged violation was verified, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R432-270-8(1)(g) by not ensuring that the Administrator reviewed at least quarterly every injury, accident, and incident to a resident or employee and they did not document appropriate corrective action. During the inspection, 21 incident reports were reviewed and an appropriate corrective action was not included.","underAppeal":false},{"ruleId":25534,"ruleNumber":"R380-600-7(16)(a)-(d)","ruleDescription":"Critical incidents reporting requirements","complaintDates":"03/03/2025","findingCategory":"CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee mistreating a resident. The corresponding critical incident was not found in the department’s system.","underAppeal":false},{"ruleId":25534,"ruleNumber":"R380-600-7(16)(a)-(d)","ruleDescription":"Critical incidents reporting requirements","complaintDates":"03/03/2025","findingCategory":"CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in format required by the office within one business day of the critical incident occurrence. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated January 14, 2025, which had allegations of the employee being neglectful. The corresponding critical incident was not found in the department’s system.","underAppeal":false},{"ruleId":25534,"ruleNumber":"R380-600-7(16)(a)-(d)","ruleDescription":"Critical incidents reporting requirements","complaintDates":"03/03/2025","findingCategory":"CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in format required by the office within one business day of the critical incident occurrence. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee being neglectful. The corresponding critical incident was not found in the department’s system. The licensee did not submit a report of a critical incident to the office within one business day of the critical incident occurrence.","underAppeal":false},{"ruleId":24767,"ruleNumber":"R432-270-10(5)(a)-(x)","ruleDescription":"Residents Rights","complaintDates":"03/03/2025","findingCategory":"CITED","noncomplianceLevel":"Moderate","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2025-04-28","cmpAmount":null,"warnCmpAmount":150.0,"correctionAction":"On April 28, 2025, the licensor verified that residents were free of chemical and physical restraints, as stated by rule.","appealDate":null,"declarativeStatement":"The licensee was out of compliance with R432-270-10(5)(c) by not ensuring that residents were free of chemical and physical restraint. During the inspection, 1 resident was not protected from physical restraint.","underAppeal":false}],"underAppeal":false},{"id":null,"inspectionDate":"2024-12-19","inspectionTypes":"Follow-Up, Additional Follow-Up Inspection","checklistIds":[],"findings":[],"underAppeal":false},{"id":null,"inspectionDate":"2024-12-02","inspectionTypes":"Follow-Up, Additional Follow-Up Inspection","checklistIds":[],"findings":[{"ruleId":24921,"ruleNumber":"R432-270-26(10)(a)-(g)","ruleDescription":"Emergency Supplies","complaintDates":null,"findingCategory":"CITED","noncomplianceLevel":"Low","correctionVerification":{"key":"VERIFIED","value":"Correction Verified","active":null},"correctionDate":"2024-12-19","cmpAmount":null,"warnCmpAmount":100.0,"correctionAction":"On 12/19/2024, the licensor verified that the facility had the required in-house emergency supplies, as stated in rule.","appealDate":null,"declarativeStatement":"The provider was out of compliance with this rule by not ensuring that the provider had in-house equipment and supplies required in an emergency including: emergency heating equipment and an emergency radio.  During the inspection, the aforementioned items were not supplied in-house.\n\nThis non-compliance was previously cited on 8/7/2024 and 10/8/2024.","underAppeal":false}],"underAppeal":false},{"id":null,"inspectionDate":"2024-11-27","inspectionTypes":"Follow-Up Inspection","checklistIds":[],"findings":[],"underAppeal":false},{"id":null,"inspectionDate":"2024-10-08","inspectionTypes":"Follow-Up Inspection","checklistIds":[],"findings":[{"ruleId":24784,"ruleNumber":"R432-270-11(10)(a)-(c)","ruleDescription":"Type II Hospice Patients","complaintDates":null,"findingCategory":"CITED","noncomplianceLevel":"Low","correctionVerification":{"key":"MANAGER_APPROVAL","value":"Manager approval, no follow up needed","active":null},"correctionDate":"2024-10-08","cmpAmount":null,"warnCmpAmount":100.0,"correctionAction":"On 10/8/2024, the licensor verified that the facility included hospice orders and plans of care in the resident's file, as stated  by rule.","appealDate":null,"declarativeStatement":"The provider was out of compliance with this rule by not retaining a copy of the physician's diagnosis and orders for care for all hospice residents.  During the inspection, 1 hospice resident did not have a copy of the physician's diagnosis and orders for care on file.\n\nThis noncompliance was previously cited on 1/29/2024 and 8/7/2024.","underAppeal":false}],"underAppeal":false},{"id":null,"inspectionDate":"2024-08-07","inspectionTypes":"Unannounced, Annual Inspection","checklistIds":[610095],"findings":[],"underAppeal":false},{"id":null,"inspectionDate":"2024-06-11","inspectionTypes":"Follow-Up Inspection","checklistIds":[],"findings":[],"underAppeal":false}],"dcount":0,"icount":0,"ccount":0,"specialties":null,"cmsCertNumber":null}